Ideal Constructions

This review is written in the hope it will prevent other good, hard working families from going through what Ideal Pools have put my family through over the past 16 months, and we still do not have a pool. To say that this company is made up of disgusting, abusive, unprofessional, threatening, people would be a massive understatement. Not to mention they are mostly family members and as such there is little to no accountability whatsoever. However, if you are after a pool that looks great in the brochure, seems reasonably priced, is not built to the shape quoted, not constructed in accordance with engineering drawings, has excessive hidden costs, and is an overall defective crumbling mess then Ideal Pools may be for you after all. The problems with my pool are far too extensive to list in this review, however even after the QBCC directed them to remove and replace the defective concrete pool shell, they still could not construct a pool that complies with their own engineer requirements. Not to mention they poked 10mm holes in the pool wall, completely covered a pool light with concrete, and formed the top edge of the pool 45mm out of level over a 3 meter section. Yes, this was their second attempt to build a pool at my property, even with these problems it is a vast improvement over their first attempt. I encourage any potential customers of this company to visit my review on facebook where I will post images of their product. Also I would encourage you to send me a direct message and I can put you in contact with over a dozen dissatisfied customers, who will help you make an educated decision when deciding who constructs your dream pool. Trust me, it's not these guys. Now I will sit back and await their abusive, blame shifting reply, that's what they do.