Kmart Australia Ltd - Head Office

I ordered online for the first time. 1 week later I received some items. A week later I am still waiting for the other items. I emailed customer service. 2 days later still waiting for a reply. 3 hrs 40 mins later on phone on hold. Biggest joke

let me start with i love kmart ! ive had no problems up untill lastnights experience. My partner and i stopped in at sylvania kmart around 12-1am to buy our first baby car seat ..A beautiful moment for us . But i felt was ruined by one of your staff members .Happily looking for roughly 20minutes + .this worker im making a complaint about is standing quite a distance from us,she can see us the whole time .Her folding clothes in the clothing section.Us being on the other side (baby section) . Clearly on display are carseats which we had been looking at .We finally decided on which one to buy.We grab out a new box.I like to be sure nothings wrong with my goods (inspect goods before buying ) So here i am opening the box .checking my babys car seat belts are clicking colour etc and as im doing that .i got yelled at "can you not open all the boxes !" startled me .That was rude .Her yelling from where she stood and assuming im opening all boxes ?Im not sure who was around but im pretty sure anyone that was on our side of the store probably heard her .I then yelled " im buying this ! just double checking my babys seat belts are working.. so on " . Then she keeps eye contact and continues folding clothes . This may seem little but i was very embarrised for being yelled at and me having to explain myself and yell back .instead of looking for other things i wanted to get aswell, i cut our shopping short and went straight to checkout with the carseat. Please advice staff members to sharpen up on their customer service especially with anyone shopping in baby sections .It was an exciting moment walking into kmart only to walk out feeling complete opposite .

I will not use self checkout & should not be forced to & will not be treated with disrespect by your staff , what right do your staff have in treating some one who is a Pensioner in this manner ? Do you care about customer service ? Installing self checkout l would have to say NO

Today my mum went into the kmart melton store, she had some returns 3 or 4 tops that didn't fit my dad, there was an older lady who served her and accused her of stealing the tops even though my mum had her receipt and also said to the lady that she can look at the bank statement. She was so disrespectful and disgusting, I work in retail and have never seen that ever and if I ever spoke like that to a customer my manager would probably fire me, she was so rude and saying it out so loud, she really embarrassed my mum and we will not be shopping here again and by the looks of it you have alot of complaints, like the staff there are so rude can't even help you or when you ask for something out the back they straight out so no we don't have it, they don't even greet you, so disappointed in you kmart, your customer service is appaulling!!!!

I tried to order 200 pieces of a particular item. "can't do that - sorry. You can order up to 40 of the item but we can't ship bulk orders so 200 is not possible." Go figure. The advice from Kmart head office is to go to 6 or 7 separate stores and "get what you need in small quantities off their shelves".

I'll just have to take a day off and travel around to several Kmart stores. Thanks guys!

Would I recommend KMART to a friend?. Sure, they're generally a good store but this particular policy re bulk orders is baffling to me.

Kmart Anko brand products are absolute rubbish, it took me 3times to get a pressure cooker that was not damaged, like a fool I never learned from that, today I purchased an ironing board and its bent, taking it back and will never purchase any electrical or for that matter anything I can't try on store to see if it's ok. You are deceiving people with this rubbish you are selling. You are so arrogant that you do not even give the consumer a choice of a trusted product over something you surely know is not worth even buying,

Kmart Bankstown. Went in to try to buy a make up brush and other cosmetics. Whole rack was empty. And the rest of the shelves were a jumbled mess. Saw what I wanted but this rack had no price tags at all. Walked from front of store to back to find scanner. It was broken. Then walked to other end of store to find a scanner that worked. Went to checkout. Only one checkout manned. The rest self serve. Went to self serve. Paid 15c for a bag that was a used bag with a hole in it.

Victoria Gardens Kmart - I was at service counter to return a jacket. Liv, who served me was unreasonably rude. I was explaining her why I returned jacket and she kept repeating I should also have the tags along next time I return stuff. I didn't intend to return jacket when I bought it, it just didn't fit right after wearing it for a day. But I did acknowledge that next time I will remember to preserve tags. Liv seemed to judge me and not agree with what I said. No smile and a blank face... When she pleasantly served a customer before me. After refunding and handing over the receipt, she just walked off without replying my 'thanks'. Overall it was very strange and unpleasant.

I took my daughters brand new bike in a box (purchased from kmart) on Saturday the 18th of may to Kmart Chadstone to be assembled. I was told Mechanic would go in on Tuesday and visits every 2 days. I happened to be at Chadstone on Tuesday the 21st and thought I’d pop in to check progress, nothing. I called on Friday 24th to see if it was ready, I was told yes so I went in.. Now firstly no call to inform me it’s ready, once I went in I went to the service desk and got sent to bikes. I found a team member there who was able to get the bike from the back she bought me a floor stock bike. I was in shock upon receiving the bike in this state (when I took in a brand new in the box bike and to be given a floor damaged bike is so disheartening and disappointing. I called the girl back and told her, she went to the back and I don’t know what she was doing but didn’t handle it right as she called another girl over and they sat at the back laughing. My kids were in shock and disappointed when they saw the bike and that they had to wait 1 week to get their bike and receive a damaged bike while not even bothering to actually assemble the one I took in. The second girl came up to me and said I will refund your $10 and let Dean manager from kids department know tomorrow and he will make contact with you. I asked for my brand new in a box bike and very disappointed that I couldn’t trust Kmart to fulfill their promise to their customers. Especially the kids witnessing that those two staff members were laughing at us very unprofessional and hurtful for the kids.

I have placed two separate orders and was checking online whers i could clearly see the orders placed.when contacting the store. They told me there was never any orders placed and if i want a refund i need to contact head office to verify my bank has been debited and order confirmation. Easily done but i have emails confirming that I placed the orders...The oders are visible...clearly visable online in my account for them to view as i can do it anytime and view it.But now i need to jump through hoops to correct my account that has been debited at the time the order was places and wait for them to decide whether its even obtainable to make my account whole again and refund the costs ive incured for doing a online order.

BE CAREFUL...

BE EXTRAMY CAUTIOUS

REALLY ITS AS IF YOUR ORDER JUST VANISHES AND YOU ARE THEN EXPECTED TO PROVIDE PROOF OF ALL DETAILS TO OBTAIN A REFUND THAT THEY DEBIT AS SOON AS YOU PLACE THE ORDER...