Bing Lee

I purchased a refrigerator online expecting a professional delivery service, but what I experienced was careless, unprofessional, and frankly unacceptable.



When the delivery truck arrived, the driver attempted to enter my property in such a poor manner that the truck actually struck the post of my electric security gate. I had to step in and stop him before further damage occurred. Even after making contact with the gate post, the driver insisted the vehicle was not touching it. Had I not intervened, the gate post and the electric gate mechanism would very likely have been damaged, which could have resulted in significant repair costs.



Unfortunately the situation got worse during the removal of my old fridge. The same driver struck my doorframe twice with the appliance trolley while moving the fridge out of the house. This caused visible damage to the frame, including splintered timber on one side and a deep scratch on the other. It was obvious the trolley was being handled without the level of care you would expect when moving a heavy appliance through someone’s home.



After causing the damage, the driver’s colleague then falsely accused me of interfering with the trolley, which simply did not happen. I did not touch the trolley at any point. When I challenged this accusation, the driver responsible for the damage suddenly became very quiet and avoided responding.



What makes this even more frustrating is that when I raised the issue afterwards, Bing Lee chose to accept the drivers’ version of events rather than properly acknowledge the damage that occurred during the delivery. Instead of accountability, the response was essentially to dismiss the complaint.



Customers invite delivery drivers into their homes and should be able to expect basic competence, care, and honesty. In this case I experienced the opposite: poor vehicle handling, careless movement of heavy equipment inside my home, property damage, and then an attempt to shift the blame.



Based on my experience, I would strongly caution others about relying on Bing Lee and their delivery service. If this is the standard of care provided, customers should be aware of the potential risk to their property and poor customer service.



Very disappointing experience.