Austin Computers

An Extraordinary Genius!!! I am so very grateful to this wonderful Man Justin I will forever be grateful Thank you, I'm happy to speak to anyone inquiring regarding this work - HE IS A LIFESAVER!!!

Been using Austin for many years for both business and personal computing. When my business PC goes down they have always got me back up and running as fast as possible. This is critical to my business as I can't trade without the PC. Happy long term customer.

Why do I only go to Austin Computers in Osborne Park? Because they are the complete stress-free package! Guru computer technician Justin demonstrate his endless in depth knowledge identifying and applying this problem solving skills, indredible gifts he possesses in abundance. Coupled with patience, a gentle, humble personality and genuine dedication in his approach to customer service, He's on tap expertise is indredible and impressive. What a blessing to and for Austin Computers to have him on their guru technical staff team. Please receive a huge thank you from me for attending to and solving my computer issues. Stress free!

We would like to express our appreciation and gratitude for turning around what was a negative experience into a positive one. Thank you very much for helping resolve all our previous and (ongoing - re telephone call about a possible hard drive failure and repalcement) components and PC issues. We will gladly recommend Austin Computers!

We received excellent service this afternoon from Austin Computers. Justin assisted us with our problem and we found him to display excellent customer service and problem solving skills. His manner, body language and listening skills were great. As long-time customers of Austin we left feeling satisfied and happy to recommend Austin and Justin to our family and friends.

Excellent service. Everything explained so I could understand information. Very helpful. Always come to Austin Computers and will continue to do so. Highly recommended. Service Center - Fantastic.

TL;DR: Sales staff are great but the management in charge of warranty and returns won't look after you. Never buying here again.

I've bought a few things from this store, laptop, office chairs, mice, cables etc. The laptop in question had a key cap come loose after a few months. The authorised repair service is in the eastern states so I called up Austin to claim warranty. Ming in the Returns department answered and told me to deal with the supplier directly.

The supplier said I could ship it over myself or I could drop it off at the store, said that the store is legally required to process warranty claims. Not a good start.

When I dropped it off, sales staff were lovely and understanding. The unit returned in two weeks however the issue wasn't fixed. I found the whole experience frustrating. I asked if I could exchange the laptop to avoid another two week delay. Sales said they will ask the supplier but they don't have any units in stock anyway so it wouldn't be quicker. They also said the supplier provided an extra 6 months warranty and Austin will express ship it there and back. I didn't know what a supplier has to do with an exchange decision that was up to Austin but I was grateful that they were at least doing something about it.

Two and a half weeks later and still no laptop. I called Ming. He said he couldn't find my laptop job in the system and transferred me to their own service centre before I had a chance to explain the situation to him. Service centre had no idea what was going on and I got transferred back to sales who gave me an update. No express shipping was used!

When the laptop arrived, i asked to exchange it for a brand that had a local repair centre. Phil the manager said no because the supplier won't credit them. He said i had an extra six months warranty. I said extra warranty doesnt help if the issue is with the warranty service. He said if I dont like it I can call the ACC. It was clear to me that they werent going to look after me.

Excellent service! Repaired my laptop screen on same day for a very affordable price.

I give this company 5 stars! Very excellent customer service! Very efficient for a reasonable price. Go here if you want your device done properly.

Austin Computers fixed my water damaged Lenovo laptop. I first called Lenovo and they quote me $700 so i went to Austin Computers and the process was very smooth. It just took one day, very quick service for the price of $300 I saved more than half the price from Lenovo. Highly recommended to anyone having Computer issues!