Certainty Property Pty Ltd

There is no direct telephone line, if you ask anything then they respond with just one liner answers which is generally not helpful. They are not managing the unit anymore that I am staying in and keep sending me reminders of overdue rent payments when they have already informed me to pay to the new rental company. Have sent them emails multiple times to stop sending reminders as they no longer manage the unit but they have failed to remove me from the mailing list. And worse they[ give a call to intimidate and say that I am trying to aggravate the situation by leaving a one star review, I would give 0 stars if that was an option. And it gets even worse they call me from number 0410437000 (Simon Peisley) and try to intimidate myself and then when I hangup they start calling my wife and say to her that they will destroy my career if this review is not taken offline and once my wife asked who is this on the call the person starts saying you don't need to know who this is, Maryanne (agent at Certainity) already did her job at her end but you must take the the review offline. God awful company to deal with, no wonder why the owner of the unit decided to move away from them. Avoid this company at all costs, they intimidate you if you rightfully point out to them their errors. Their response for this review is also completely incorrect. I continue to stay in the unit, paying rent on time and they do not manage the unit anymore but love to intimidate people. This is not on with me and no tenant should have to go through this kind of behavior.

UPDATE: 21/07/2024



I provided an opportunity to resolve the financial discrepancies amicably, but the response from Simon Peisley, the Co-Founder, have been dismissive, threatening, and condescending.



In particular, I have received what I can only describe as disturbing and intimidatory correspondence directly from Simon Peisley, alleging that the recent death of his co-founder Cameron Black is "in part due to [my] review", and threatening me with legal action to have the review removed.



Excerpts from his emails to me:



"I don’t think you intended to cause the death of Cameron, however that is what happened."

"I will allow you 24 hours to respond and the family have asked that we begin proceedings against you."



In addition, Simon has sent a screenshot of a message that he has indicated he is preparing to send to the HR department at my work place, with a note which includes:

"My colleague received a bullying message...that has lead to the death of a colleague".



The recent interactions with Simon has caused me much emotional anxiety and physical stress, particularly with the disturbing allegations that I have been the cause of the death of his colleague.



I am committed to speaking the truth of my experiences in interacting with CP, so that others can reflect and make their own decisions in whether to work with this company.



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Original review

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If I could describe these guys in a word: it would be disastrous.

I made a HUGE mistake going with these guys.

They were alright in the beginning, said all the right things, but in the end, they were the worst property managers I have the displeasure of ever dealing with.

- Bills were paid late, causing late interest payments.

- Inspections weren’t done properly

- Their staff have no idea what is going on because the turnover is so high. Thats got to say something about the company.

- My property managers changed 6/7/8 times, I lost count, and no communication was made, causing confusion and problems.

- I had to make an appointment to call someone and had to wait for THREE WEEKS. I had to go as far as pretending to be a new customer to speak to someone. They have time to get new customers but no time to look after the customers they already have.

- Expensive. It cost me over 10% of my rent. Do your research, plenty of other places that would charge less 5-6% for more service.

- Emails were not responded. Initially they were ok, but as time goes by, all I ever got was an automated response of “your email will be responded blah blah”

- Good luck trying to leave them. It took me 14 emails/ phone calls to get them to do a key handover. They stopped responding once I send a notice of termination and makes the handover process very hard for my new property manager. The MD Cameron Black also stopped responding when I asked for help to hand over the rest of the documents so I can leave them for good.

- Dishonest and cunning. I was charged for something that was provided for free the year before because I send them a notice of termination. They wanted to get as much money as possible before I leave.

- Double charging my fees and promised to refund me. Until today I have yet to be refunded and TBH, I can’t be bothered chasing it, I just want nothing to do with them anymore.



I would advise anyone to go elsewhere but here.

If I could describe these guys in a word: it would be disastrous.

I made a HUGE mistake going with these guys.

They were alright in the beginning, said all the right things, but in the end, they were the worst property managers I have the displeasure of ever dealing with.

- Bills were paid late, causing late interest payments.

- Inspections weren’t done properly

- Their staff have no idea what is going on because the turnover is so high. Thats got to say something about the company.

- My property managers changed 6/7/8 times, I lost count, and no communication was made, causing confusion and problems.

- I had to make an appointment to call someone and had to wait for THREE WEEKS. I had to go as far as pretending to be a new customer to speak to someone. They have time to get new customers but no time to look after the customers they already have.

- Expensive. It cost me over 10% of my rent. Do your research, plenty of other places that would charge less 5-6% for more service.

- Emails were not responded. Initially they were ok, but as time goes by, all I ever got was an automated response of “your email will be responded blah blah”

- Good luck trying to leave them. It took me 14 emails/ phone calls to get them to do a key handover. They stopped responding once I send a notice of termination and makes the handover process very hard for my new property manager. The MD Cameron Black also stopped responding when I asked for help to hand over the rest of the documents so I can leave them for good.

- Dishonest and cunning. I was charged for something that was provided for free the year before because I send them a notice of termination. They wanted to get as much money as possible before I leave.

- Double charging my fees and promised to refund me. Until today I have yet to be refunded and TBH, I can’t be bothered chasing it, I just want nothing to do with them anymore.



I would advise anyone to go elsewhere but here.

We signed up with them after the previous property management company went into administration. Certainty had competitive fees, but we were deeply disappointed if not disheartened. During the handover period, I have asked them to follow up regarding the pet request from the tenant. I asked repeatedly about asking the tenants to sign a pet clause but Certainty never gave me a straight answer and just ignored my request. I tried following up a couple months after and still no luck. Each time they would reply saying they have followed up with the tenant, but I never had any clue whether the tenants did actually adopt any pet at all.

In one routine inspection, they failed to inspect one room downstairs, which I asked for an update after receiving the report, and again, absolute silence.

We then decided to move on and found a new property manager. Only then, we found out the tenant has had arrears in payments. We were not informed about the situation at all. Dissatisfied with the service, we went and left a Google review, only to be sent an email from them saying they want to serve us a Concern’s Notice, and that they will be seeking damages for Injurious Falsehood in the Magistrate’s Court, unless we took the review down. My husband did remove the review but I’m posting the whole truth again here.