Queanbeyan Jerrabomberra Cabs

Booked a cab yesterday afternoon for pick-up this morning. Half an hour after appointed time no cab. Rang company and was told that there weren't any cabs available, but I would be given top priority. Call back from booking centre and, although the operator was apologetic and understanding, was told that making a booking did not necessarily mean that a cab would arrive. Missed out on seeing two clients, and had to cancel my work day - cost me $250 for the day. Why would you even have a booking service if there is no guarantee that a cab will turn up? Not a professional service like their ad says - angry and disappointed ...