Maitham Pty Ltd

1 review

40 minutes agoNEW-Edit

Critical: Professionalism, Responsiveness

1. The concreter laid the slab in the wrong place. Luckily for them it was approved by council. The lack of communication between the salesman (Kevin) and the concreter and the failure of the concreter to check a simple council build plan before starting construction was the cause of this error.



2. The installer would have put the glass sliding door in upside down if I hadn't pulled him up on it for correction. Shedmart informed me that they had their 'Best Installer' on the job.



Make sure to thoroughly check their work and rectify any issues before handing over the final balance of payment and letting these people leave site permanently as their after sales service is very poor. Some examples are



1. Broken/unsecured locks on doors and loose fittings just left by the installer after supposed completion of the job. The glass sliding door was left so loose that just opening it almost pulled it completely off the mounting and the PA door lock was just left broken and unusable.



2. Gaps in the vermin proofing large enough for a mouse to easily gain access due to misaligned wall panels and failure of the installer to quality control check his own work.



3. Security screen door left un-adjusted so simply sliding it open made it fall straight off its mounting.



4. Drainage downpipes left unsealed causing massive leakage and water pooling around the base of each pipe.



Emails get ignored and once they have your money, every excuse as to why they haven't returned to fix the smallest of issues will be given.



I found the attitude of the installer (Andrew) to be less than satisfactory also. Some examples would be



1. Not having the decency to knock on someone's door before you start work at their property to let them know you are here and discuss the days plan. He just ripped down some temporary fencing I had installed around the shed overnight which caused my dog to get loose and it took me 3 hours to track him down. No apology was given.



2. When I questioned some of his shoddy workmanship I was met with "No you don't need that" or "Not our problem". After insisting that these issues be rectified I returned inside and I could hear cursing and bad language coming from the Installer.



3. I had some damage to the concrete from falling tools where he had failed to put down a cover to protect the concrete while working on the roof. Lots of rubbish/screws/sharp metal off cuts left on my lawn by both the installer and the concreter. They prefer to fill your bins rather than take their rubbish with them.



Shed dumped in my drive way for two months before installation, arguing concreters (Larry and Son from Maitham PTY LTD trading as BLL Concrete Contractors) that I suspect helped themselves to items from our carport along with poor communication and after sales service. The small driveway laid by the Larry in front of our shed has no drain so every time it rains our shed floods. When I asked the concreter to fix this issue I was told that it was not their problem and that I was a 'knit picker'. Upon advising Larry that I would consider legal action I was abused and threatened with violence on my own property. This guy isn't even Australian. Don't give your business to foreigners!



When Eddie and Andrew eventually came back to fix some issues (after 6 months) they once again failed to even knock on my door and pulled my fencing down and walked around my back yard like they owned the place. After paying $30,000 for a garage (double what I was originally quoted) I was told I was too fussy and confronted by Eddie with abusive language and threats of violence. Still left with leaking windows and a broken door lock. Eddie and Andrew are not Australian either. Don't give your hard earned money to foreigners!



Don't waste your time calling the office or writing emails as you will just be ignored or given excuse after excuse. Please call the Proj

They built our block in the wrong place but luckily for them we got council approval. Also put in a small drive ramp leading to the garage but failed to put in any sort of drain so every heavy down pour our shed completely floods. They refused to fix the problem saying that its not their fault. When I mentioned that I would take legal action I was threatened with violence and bad language. Steer clear or live to regret it!