Zuccala Homes Pty Ltd

Home is approaching completion and the quality of work is dissapointing and not to an acceptable standard even though Zuccala belive it is. This is a relatively expensive custom 4 Bd home not a base model or Zuccala design. Maybe that's the issue with Zuccala they can't handle a build other than their standard designs?

I've added a couple of photos so the readers can decide if they would accept the workmanship Zuccala belives is acceptable and meets Australian standard. If you sign with Zuccala this is what you may end up with. One Photo shows the tiled shower base with mitered tiles that don't even come close to lining up, according to Zuccala director ""this is ok and" there is no other way of doing it" If that's the case I don't understand why I don't see this in every tiled shower base or why the Tiling Australian standard states the following,

AS-3958-1 2007. 5.4.3 Fitting:

(f) Keep all joint lines, including mitres, straight and of even width, with due allowance

for the tolerance of the tile

Second photo is the tiles in the ensuite where the bottom row of tiles is a narrow

We signed with Zuccala in 2017. We decided to go with them after they made false promises that they would accomodate concrete flooring.

The day we went to do the colours they were rushed and made us chose the whole house fixture and fittings within 4 hours. The quality of the fixtures were extremely basic and ugly like something from the 80's, you would find better in Kmart. The trick was they give you cheap fixtures and then when you don't like them they refer you to their supplier to give you a bunch of over priced upgrades at your cost. There was no mid range options offered.

We sat in a room that was extremely hot with no windows or natural daylight. It was hard to see what you were choosing. This was obviously deliberate just to get the job done as quickly and conveniently for them. I nearly passed out a few times as it was so hot and stressful. I had to go outside to get fresh air. I didn't even get offered a drink and had to go next door to purchase a bottle of water.

They then back flipped on the concrete flooring. I had two of their seniors enter the room and was extremely rude and argumentative. I was in tears and traumatised when I left and knew that I could not go forward with them.

I lost $3000 deposit but in hindsight it was probably the best money ever spent avoiding this company, especially reading reviews from others.

Please avoid these builders. Go elsewhere you won't regret it. The only regret I have is I didn't write this sooner to warn others, I guess that's the good thing about lockdowns. Stay safe everyone even more so by not dealing with this awful company. I hope it was worth the $3000 and wasting our time and this review!

We have now been living in our home for 3 months (13/05/2018) and would you believe we still do not have a rangehood. YEP this is true and we wish that was the only issue. I am about to add a list of issues we have had and are still currently having with Zuccala so I hope you have some time to read this because its going to be a long one. The reason why we have decided to not only write about our experience on product review but to all social platforms is so that potential customers are not blind sided by the positive comments that everyone wrote on product review where by we were all offered a $100 gift card for a positive comment by Zuccala!



OK so I will start by listing in dot points the issues we currently have with Zuccala 3 months since we have MOVED IN.



1. We still do not have a rangehood in our kitchen. The reason being is because Zucalla have obviously never worked with a client that has had a window as a splashback or installing an island rangehood. We understood that this might be the case so we found someone who is a specialist at installing island rangehoods. We let Zucalla know that due to our rangehood being not only an island range hood but it had a silent motor ( which we paid a lot of money for) it might be something Zuccala have never installed before. So went out of our way to make sure that we sent them the specs of the Rangehood, the number of Jason who was the specialist we found that installed these rangehoods and we sent all of this information to Zuccala (which we have copies of) over A YEAR before we moved in so we were very well prepared. Come the day that we got handed the keys surprise surprise rangehood was not installed why because there was a joice in the middle of where the rangehood was meant to sit and you cannot cut through the joice as it is a support beam! How unprepared were they that they did not account for a rangehood to sit over a stovetop!! They installed the motor right on top of the window, which we have been advised by a specialist that even if there had not been a joice in the way that when we would turn on our 'SILENT RANGEHOOD' it would be like a jet taking of because the motor is so close to the window when it is suppose to be min 3 meters away so that its silent. We have had to find a solution which is like looking for a needle in a haystack but we found a rangehood company that custom make rangehoods so that we could have a rangehood that had a big flute to cover the fact that there is a joice in the way and work around the joice but again zuccala refuse to pay for the rangehood even though this is their mistake!



2. We were suppose to have polished dark internal doors (which we paid addtional $8000 to get as upgrade to match the front door and stairs stain colour) but when we questioned why they were WHITE they said that's what was ordered which is not true. When we spoke to Joe our salesman again to reconfirm, he said yes I remember we spoke about them being polished the same colour as your front door and as your stairs. When we spoke to headoffice and said that this is a mistake on your behalf they blamed us and said that it was not written on the paperwork therefore we had to pay $8000 to order new doors as they couldn't be stained! We already forked out $8000 to begin with to get that stain and they wanted more money of us for THEIR mistake. My husband argued why would we originally pay $8000 to get white doors when we can just get the standard white doors at no extra cost anyway it doesn't make sense so clearly you guys missed to putting the stain colour in the paperwork! They denied all responsibility so we ended up having to paint the doors black ourselves with an out of pocket as they would not return the doors.



3. The very first day we moved in was a very wet day (our luck). By the end of the night we all noticed that the carpet in our first living room at the front of the house was flooded with water. The carpet was drenched half way up the room.