Jumpen Around Jumping Castles

Best company best prices for overnight hire on children’s castle and one for the adults plus Jukebox flashing lights and cocktail machine A1

This company has misleading information on their website. I had made enquiries about a jumping castle and when I had decided to confirm the booking they sent me an invoice for the charges. All booking details were made via email.

ONE phone call was made to this company as I wanted to enquire about other services that they had. They advised that a generator would be required for the jumping castle; mind you this was after the confirmed booking, at a further $95 on top of the $320 charge for the jumping castle. I also ordered additional services such as lolly bags and Slurpee machine. I advised that I'm not willing to make payment because this was not outlined at the time of booking. It isn't stated on their website and was also told that they hadn't charged me GST. What kind of website doesnt have full details of prices or a NOTE to stay that online prices dont have GST included. Its the principle of the matter. They also advised me that its not their fault that the park didnt provide power for the jumping castle. Tell me, what jumping castle doesnt come with the air blower/required generator???

I called them a week later to enquire about the generator as I wanted to clarify if it was really required and the owner/manager there by the name of Corey, called me back with a very disgruntled tone to advise that they would cancel my booking because they felt disrespect. This company has a great lack of customer service and do not accept any kind of feedback. The owner didn't even let me finish talking about what I was querying because I was calling back to agree that I'd pay for the generator.

Thank you JUMPEN AROUND Jumping castles for your lack of customer service, poor customer respect and dissatisfying tolerance for your customers. They are rude and disrespectful and I wouldn't recommend them as a provider for anyone. Kind regards, One dissatisfied customer.