Crystal Car Wash

They don't take responsibility, I would never recommend and will never be a returning customer!



I had my brand new Alfa Romeo washed before my trip to Sydney, when I realised that I was missing my passenger floor mat I contacted them, left details and no one return call. 3 weeks later still no call so when I arrived back in Melbourne I visited the Punt Road location and asked them where it was. They told me they can't have lost it as they don't take the mats out of the car, I asked them well how is it missing and they blamed me. In conversation they mentioned that if they had it they would have contacted me, they gave me an example of someone recently that they had found a floor mat and they contacted the car owner. This is strange when aparently they told me they don't take floor mats out of the vehicle.



This company needs to take ownership of there mistakes, I would have been happy with free washes to the value I'm now out of pocket for my replacement mats, I don't think that is an unreasonable compensation deal.



WOULD NEVER RECOMMEND THIS CAR WASH!!

Hello,

I am pretty disappointed at the fact that I paid $200 for an 'interior detailed' service - yet the attention to detail on the inside was clearly lacking.



When I was called up, after 40mins since the time I arrived, I was surprised the job was done so quick but that's not necessarily a bad thing. When I opened the boot I was surprised to notice the boot space was still filthy with dirt/sand. When I asked why it was not done, I was told - oh you have some stuff in there. It was a carry box with items inside that could easily have been taken out. OR someone could have asked me to do it. Seriously, why not tell people when they first arrive - hey if you have stuff in your car boot we will not touch so you may want to take it out now? Like seriously!?



Then of course there's the fact that I paid for a detailed job on the interior. And yet when I get home and take the time to look inside I find - dirty water splashing on the floor matt, sand still on the back seats and the seat reversing rails - and it's not stuck, I can easily brush it off with my finger, not is it hidden it's in plain sight. Then there's surfaces still with dirt on them, this time the kind that does need a wipe down - but part of the service is upholstery cleaned and sanitised?



Next is one thing that I just don't get when windows/mirrors get 'wiped' but not 'cleaned' - leaving clear streak marks on glass & windows. On the windows, the side mirrors, the outside sunroof, and the inside of the windows. Marks and streak marks. So frustrating.



And finally there's the 'spray splatter'. When you spray cleaning product and clearly don't wipe it down completely. All you get is a clean surface but as you look across it gets less clean with lots of little 'spray' marks where the cleaner failed to wipe down.



At the end of the day, when paying for a service such as a 'detailed' service, I really expect that attention to detail. I don't care how much conditioning you put on the upholstery and surfaces to make them seem shiny, if you can't do the job properly and leaves dirt, sand, streaks, obvious signs of spray splatter, dirty water - it actually makes the whole thing look terrible.



The staff seemed friendly enough. No issues there. The coffee is nice, again no issues there. But seriously what I got for what I paid for was far from satisfactory, and the response when I pointed out that the boot space wasn't even cleaned was mind blowingly dumb!



The way I look at, the car did get a wash and a partial vacuum, and the tyres got a 'shine' - basically I got the $49 service (even if that considering) - but definitely not the detailed service I paid $200 for.



What a total joke.

After paying $55 the job was rushed and half my windscreen window was wiped clean and half was not and the dash was full of dust! they just rushed through the job ! Not happy!!