Roblorn Transport

I live in a closed community known by most deliveries made in the Forster/Tuncurry area. Deliveries are dropped of by most at the office which makes it easier for those in this complex to collect what they have paid for.

I had a missed delivery but was unable to read a couple of numbers on the card; called the TNT/FedEx main number to seek assistance on the delivery and was told that without knowing the exact tracking number that there was nothing they could do. I explained that leading up to Christmas it would be near impossible for me to look up every single delivery and click through links to find consignment numbers and figure out which one this is. The only option I was given was to sign the card and leave it outside hoping that they would try and deliver again (after 6 days, they return to sender at 7) and hope it didn’t get returned to sender- Pretty appalling service.



I then looked up the delivery service in our area and tried my luck phoning them- Ally answered and was SO helpful. She gave me the option to either pickup today if I wanted or to have it re-delivered tomorrow.

One less thing to worry about trying to figure out what happened to my parcel leading up to Christmas! Very happy with how friendly she was and how quickly she figured it out, after I’d been fobbed off by the main customer service line for FedEx. Thank you!

I called to put a delivery on hold. Phone rings out.

Why no MessageBank?

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Would be helpful if they were to fill in Google search - 'Claim This Business' - and add in hours, email, etc.

I had an issue with a FedEx parcel being delivered. One phone call to Ally and the issue was sorted. Ally was most helpful, polite, and very professional.

Failed to call me as was arranged or put their own business details on card

Ally in the office was absolutely amazing today. She was professional and empathetic to our needs as we were having trouble locating a parcel. She located it immediately and come up with options to get it to us straight away. Thank you!

We would highly recommend this company.