AcuHerb

These guys are great and I highly recommend them. The clinic had a great relaxed feeling and I found the staff very knowledgeable, easy to talk to and very helpful. Being able to buy a repeat of the herbs if I needed online was a great bonus, saving me previous time when I needed it. I found that the clinicians very supportive through the process constantly changing the treatment to suit me as things started to improve.Thank you so much, I will definitely be returning for any health concerns.

Very poor. Not recommended. I purchased herbs over the phone from AcuHerb approximately a year ago, 12 boxes, a large quantity. The herbs were supplied without a consultation and turned out to be inappropriate for my health care concerns. The herbs made me very ill over the 2 month period I was taking them. I recently contacted the manager of this business and told her what had happened. I requested a refund of the purchase price ($120.00). The manager initially refused to provide the full refund. She questioned why I was complaining a year after I had purchased the herbs. After lengthy discussions on the phone and only after a threat to lodge a formal complaint with the Office of Fair Trading and the Health Care Complaints Commission (as advised by the OFT) the manager reluctantly agreed to provide the refund but it took a long for her to process it. She did not seem particularly concerned that her products had made me sick but seemed more concerned about the money and the fact she would be out of pocket. She later advised via email that she now provides consultations before selling herbs online but when I purchased from her a year ago she was not providing consultations. I believe there is a very good reason for this as in my view selling these products without a consultation (to ensure they are appropriate for the client's health concerns) is dangerous and has the potential to make clients sick, as happened in my case. I returned the unused and unopened herbs (9 boxes in total) to the manager of AcuHerb on 27 August 2015, and while the manager has confirmed receiving them on 31 August still no refund in my account. I again phoned the manager on 7 September 2015 and she repeatedly laughed at me over the phone dismissing my concerns. So in reviewing this business I can only warn other potential customers by saying BUYER BEWARE.