McPhails Furniture Sales

Absolutely shocking! I bought for over $5500 worth of furniture and 45% arrived faulty. Instead of taking ownership for their mistake they're making my life miserable instead of fixing it. It looks like I will have to contact my bank to get refunded and will take them to consumer' protection... Horrible horrible experience!

These people are proving themselves to be unscrupulous. Both pieces of furniture were delivered by them and we discovered they were damaged when we unpacked them. They are now constantly delaying doing anything about it by pretending they cant see the photos we took of the damage (even though they could see the previous photos without any problem) as they asked for even more photos. I purchased two brand new pieces of furniture and apparently expecting to recieve them in undamaged condition is too much to expect. It looks like I will have to take them to consumer affairs.

Awful experience, never again. Bought a matching bed and dresser in light grey. Dresser was lovely and as described and pictured on the website. Bed was a horrible green-brown colour, missing several pieces and nowhere near matched the dresser. McPhails swapped it for another one which was unbelievably worse than the first. Refused to refund or allow me to return the bed. Lucky I paid with PayPal, who viewed all the pictures and granted me a full refund. The way McPhails denies any care or responsibility for the items they sell is staggering, I can see why they almost went into Insolvency a couple of years ago. The brothers need a good shaking and re-education because they are a disgrace.

I ordered two side tables and a tall boy from this company. They are the Adelaide suite. On the photos on the website they are an oak colour. The day the furniture arrived I opened one of the side tables to find it’s greenish in colour which is not oak. I contacted the company and they said they couldn’t help because it was Easter. So after Easter I got back to them letting them know I wasn’t happy with the colour as it didn’t match the colour I saw on the site. Green doesn’t match my bed. I haven’t been to the store as I live over two hours away. I emailed McPhails three times to let them know I needed to either return the furniture or change it over for something that matched. They have been more than unhelpful and have said that I can’t just change my mind? And they closed my case!!! I’m left with furniture I don’t want as it doesn’t match!!! Their service is terrible and their attitude even worse! So not buy from this company!!! Rebekah

One of the worst experience we have had we lied to treated like idiots and the staff not sure how they have a job

Sold us a faulty product and refused to assist us. Very rude to speak to and advised management would not be phoning us back. I will be taking this to consumer affairs. Wish I’d read all the bad reviews before I purchased a sofa.

One of my favourite furniture stores, beautiful furniture. Unfortunately staff provide minimal service unless you are actually buying, can be quite rude, arrogant really

Buyer beware. The furniture is good - but If you have any problems or warranty claims - they will make it impossible to get any warranty service, complain about the "cost to them" to try to fix it and refuse to assist. I literally had an someone say to me "We will be out of pocket to fix this" when the bed I ordered arrived damaged. After arguing about getting it fixed, sending images and them agreeing it was damaged, they said they would send a replacement part to be dropped off ... but at 7am in the morning mid week and I had to have the bed pulled apart ready to swap over quote "with no delay to they driver" unquote. I asked for some leeway to instead drop off the part to us - allow us time to replace it without having to take days off work, and they could pick up the defective part on the next run in our area. Was told "no you don't get to pick the time of your delivery time"..... I wasn't picking the time? it was a compromise that helped both parties! They finally sent us the parts in post and said they would come to fix it when parts arrived - but when we called to ask when they would come to fix - we were told "You have the parts - fix it yourself". They have the worst customer service and should not be allowed to do this

BUYERS BEWARE!!!!
1 YEAR WARRANTY ON A LOUNGE WE PAID $3,600 FOR! No mention of warranty at time of purchase and that's why, they know it's not what it should be! Cable broke on my lounge 2 years after purchase and they wont fix it. I do have a case for fair trading and will pursue it if I don't get satisfaction any other way!