Lawrence Dry Cleaners

I bought a 130 count wool suit about a year and this was the only dry cleaners I used for the history of the suit which I had dry cleaned about once a month due to my job in restaurants. Often the smells, heat and steam required me to dry clean it more than you would the average suit. Over time the suit began to get shinny. When I brought it to the attention of the dry cleaners they said they would make note of it. Yet still it came back with no change. They tried to write it off as it was in the areas of the suit that experience the most rubbing but in fact it was the same throughout the suit. After i repeated brought it to their attention they said they would send it off to the lab and it would take about a week. Three weeks later and me being the one having to repeated follow up with them instead of them calling me, they informed me that it was nothing they would do about it.
This company is too large to care for individual garments and individual people. They are a massive company too big to care about the little guy. They lose one customer, they have hundreds more. They simply do not care.