Petbarn

Great staff here very helpful. Large product selection here, healthy fish.

Phone rang and rang no answer, unlike Cannon Hill who answer their phone.

I was a loyal customer shopping here for years until today. The store manager should be fired for her rudeness and ego. I had the most terrible experience today at the Wynnum plaza pet barn with the Store Manager. She was rude because I already knew the store policy on buying fish and didn’t need it explained and then she insisted on serving me specifically out of a queue of people waiting at check out and then had the audacity to tell me pet barn cannot guarantee the three fish I was buying because of the tank size I have. Store policy overridden by this manager just to prove her point. Which other than losing a customer for good I don’t know. So I have 2 Platys in a 150 litre tank and was buying 2 red nose tetra a sucking catfish plus fake plants etc so spending about 50 dollars. Firstly she tried to overcharge me for the fish and then the store manager insisted they will not gaurantee the fish because my tank is adequate for the amount of fish I’m buying. So I ended up not buying anything in store and left. I won’t be returning to pet barn after this experience. I have been shopping at this pet barn for years with great service up until now. I will not come back and will no longer shop at pet barn stores. Absolutely disgraceful customer service and this store manager should be fired for losing business for the store over her own ego. What happened to customer service??? I’ll go to somewhere that has respect for its customers. The store manager should be fired as clearly she shouldn’t be in charge of a retail store