Toll IPEC

If I could give them 0, I would. They are the moat disorganised and unhelpful pick up courier. Stay away from them.

Poor customer service, same complaints that everyone had here. Had my delivery missed and called them up to make a redelivery, waited the whole day, got an sms message that parcel was on the vehicle schedule for delivery but nothing showed up, same thing the next day, got a sms message parcel was onboard for delivery, called them up asking whats going, customer rep said driver ran out of time yesterday and couldn't do the delivery but they should deliver it by today... still waiting! Worst logistics service ever! They shouldn't be in business!

Another package lost. No less than 4 times has this happend. Absolute muppets!!!

This business should be closed down.
Worst people to deal with in my life. It's been more than 2 weeks they are holding my parcel and I haven't received my parcel yet. I already took 3 days off from the work to wait for them and they never show up. Every time they make some bullsh!t excuses. Finally I had enough waiting for them and I booked for collecting from one of the ALTERNATIVE DELIVERY POINT. It's been 4 days I booked still they don't deliver there too. Im sick of calling them everyday and today again they left the sorry we missed note in my door step. This company is a complete joke. Never ever deal with them again.

I arranged a pick up of a medical sample that had to be delivered within 48 hours for a test that cost $446. Was promised pick up between 1-5pm. Courier never showed up. I rang at 4.30 and was promised driver had confirmed he would pick up package. I rang again at 6pm, was promised the issue would be escalated and someone would ring me back within 30 minutes. No one rang. I rang two more times, only to be finally told that no pick up would be possible. I now have to get the sample to the testing facility myself. Worst customer experience I have ever had. I would NEVER use this company ever again.

just awful., no description, no hours, no answering in the morning after they are suppose to open... the worst ive seen in 3 countries ive lived including the US and Korea

I would give 0 out of 5 if I could. Item supposed to be delivered the day before - couldn't get a hold of the people who are suppose to be delivering it. No one knows what to do and they say they'll ring you back but they never do. I'll make sure to check which delivery provider they use when I'm online shopping and avoid these people next time. What a hassle.

Just spoke to customer service @ 2:43 Friday 29/1. Was put through to investigations team, on hold for 34 mins. I get through and they tell me that they cannot call the driver, they can only email enquiries....I mentioned it was due for delivery yesterday, and she says, "hang on I will find out". The lady comes back after 2-3 mins and advises me, "the driver will be there within the hour, he is just running a bit behind today".

I am sorry, you are running behind every day! Not to mention the fact I was blatantly lied to in that conversation. The customer service rep obviously called the driver and found out!

Please guys, do not use TOLL at all. I do not have a choice with this batch of stock, but if I have a choice with any other stock or sending of my own, it will be with a rival company!

!!!!!!!!!!!!!!!! STAY AWAY FROM THEM !!!!!!!!!!!!!!!

Absolutely the worst freight company ever. They just simply lost one of the items. They don't know what is going on in their company and to many people complain about their terrible delivery service quality and having items lost.

Was wondering if possible to lodge a legal complaint as they have too many lost parcels which is way over other companies.

i have made several attempts at contacting Toll Ipec. Left waiting on hold all times for at least 30 mins and still no answer. This is not a way to run a company. Emails that I have had answered were in a very un-polite manner. Not good at all.