Couriers Please Pty Ltd

Without doubt the worst company I have ever dealt with. Paid up front and after two weeks my package was still not delivered. Could not even be bothered chasing up the $55 I paid UP FRONT given the number of phone calls I have had to make. Would recommend that anybody considering using this so-called service thinks again.

I have had a few parcels delivered by courier please recently and their service was fantastic. All the parcels had authority to leave. Last week 2 such parcels were delivered within a gap of about 2 hours. No one was at home. When I returned in the evening I was surprised to see my garbage bin that was left for collection on the nature strip was beside my doorstep. Then I realized that the courier driver (no 215) has moved the bin and had placed the bin near my doorstep so that the packages were hidden from view from the road. Definitely a driver who cared for his customer. He didn't have to do it but that action speaks volumes about the service. Also, all goods were delivered interstate the next day.

Keep up the good work driver 215 and courier please.

Leslie

Absolute worse customer service over the phone by a woman called Trish when all I wanted to do was organise for the item to be re delivered..

I hope I don't ever get anymore items delivered through this company!
Such a joke!

WARNING DO NOT USE COURIERS PLEASE!!!!! I don't know how they can call themselves couriers when they can't even deliver a parcel. When I questioned them on the whereabouts of it they said the computer/delivery man( sub contractor) say it has been delivered and that is that, they said because it had ATL they don't need to knock on the door for signature so was just left at front door , ploblem is who's front door? I'm just glad it wasn't and expensive item but that's not the point! $75 is not something I like to throw away. Anyway save yourself the headache and anyone but them!

Poor service and attitude. Quoted 2 days for delivery, sat around for a whole day waiting after tracking info said loaded @11am. I live about 1 klm from the depot, yet by 3.30pm no delivery. Ring them, get put on hold for 15mins till I get a person who then tells me it will be delivered after the weekend on Tuesday! WTF?!
Only after complaining and getting said person to call driver will I get it dropped off late this afternoon.
Not the first time I've had dramas with this business and I only had to deal with them this time because the company I purchased the items off uses them.

Steer clear of them, they are useless for anything but local suburb deliveries by the same driver, any more and stuff gets messed up.

incapable of leaving it at the post office, management is a mess as the delivery card states reference no. and the website wants a tracking number. furthermore, they give you 2 choices upon a failed delivery, to redeliver whenever they feel like it (meaning you have to wait at home the whole day, which is impossible) or to collect it at their depot in the opposite side of the city. With a job, or academic schedule you're forced to select depot.

any other country/company and it will be ready for collection at the nearest post office.

This was my worst customer experience in a very long time.
Think worse than Telstra and you might get the picture.
DO NOT USE THIS COMPANY.

First of all they don't have systems in place to manage their deliveries, I had to call them 4 times, every time got a different reference number and they cannot track any of those back to the delivery number or the reference numbers to each other. That results in their staff not knowing whats going on as they can't track responses or deliveries for that matter in their systems.

First Delivery attempt I was home, but the delivery guy just left a card and not the parcel (?). When I called to arrange redelivery the experience was ok and delivery was arranged for the afternoon. Mind you their window is 7.30-11.30 and 1.30 to 5.30 and you have to be home during that time. So waited for the delivery, never came.
Called 8 am the next day and the response was that the delivery guy was too busy?!?
Call centre advised they will let me know about the new delivery but likely the same afternoon. Heard nothing so I had to follow up again. Response: Sorry, can't track the request I will let the delivery guy know and "try" to get it out again. You guessed it - nothing so I called again spent 25 mins on the phone to finally get my delivery the same afternoon. I was asked questions like what time I called etc. because they had absolutely no means to find that out from their systems.
Also I was advised that they do not guarantee delivery, hence my afternoon spent waiting at home was ok and it can happen again.
After spending about 20 mins in total on hold the response was that the they cannot deliver today as arranged but if I am home tomorrow again between 7.30-11.30?
My response - send it back to where it came from and I will ask the sender to arrange a delivery company which is capable to deliver!

Worst delivery service ever. After three attempts at delivering the package, two of which I was home they cannot find my parcel and no one has returned my call.

Australia's number one courier service, pffft. I was getting something delivered from Ballarat to my house in Melbourne. It was a very urgent so I could not leave the house until I received the package in fear that I would miss the courier and have to schedule for redelivery. They told me my package would arrive at "lunch time" on the day of dispatch from Ballarat. Sure enough, it arrived at their Port Melbourne depot on time and it left the depot at 2.30... It got to 5.30 and it never turned up! I wasted an entire day out of my very busy life! The next day I had to leave the house in the morning so I left a very angry note on my door directing the courier to leave the parcel in my letterbox. I returned at 2pm and STILL no sign of the courier. It was no over 24 hours late! I stuck around the house and it finally turned up at around 4.30. I felt like telling the courier exactly what I thought of his company but I didn't because he was quite nice. The only thing he said was "Sorryyyyyy it's a bit late, we're busy!" Well you know what? I am really busy too... so is everybody! But we can all manage to get our work done on time. This is a pathetic excuse for a courier service. Boycott Courier Please... they really deserve to go broke!

I'm fuming! Waited whole day for the delivery and no show. Instead, received email stating that no one was at home when delivery was attempted. My family and I must be deaf or dead. If it's a failed delivery, then where is the "I missed you" card????!! Now, I have to drive out to somewhere to meet the driver and pick up the items. Spent money on delivery for???? Argh!!!
Courier Please don't deserve even half a star!