Fastway Couriers(Sydney)

Item bought from eBay wasn’t delivered to me. There is tracking number BN5102014521 but it doesn’t say where the parcel has been delivered. I haven’t received any notification (calling card) the parcel was delivered. Your services are not good. This is a second or third time I have problems with your delivery. No notifications, meaning your curios even don’t go to the delivery address . The item according to tracking number says is handed over to ParcelConnect? That for me doesn’t mean anything? Please try to improve your services . I wouldn’t use your company if I can choose. Next, every product I buy online I will request no Fastway for delivery.. Thanks

They have lost my parcel and also tells lies that they ring the bell to the apartment and try to deliver. On various followup, I still have not received the parcel.

This company is the worst company I've ever had the displeasure of dealing with.

They are completely unhelpful. My package is lost in limbo and Fastway refuses to help me.

My package was imported by a company called eRetail Logistics; it was then picked up by Fastway. Fastway hasn't scanned my package, it's been 3 days.

Fastway won't help me because it hasn't been scanned so they have 'no proof' they have received the package, although I've forwarded them an email I received from eRetail Logistics advising they won't help me because the package was picked up by Fastway. Both companies customer service is HORRIBLE.

No one is helping me and it seems like I will never receive my package.

Provided redelivery card information not visible in FastWay's system.

40min waiting time for hotline. No acceptable solution offered.

Wrong currier contact details provided.

Delayed second delivery (broken car story not very plausible).

Packaging heavily damaged.

Terrible experience.

Can't rely on Fastway Courier

i'm waiting my parcels from sunshine cost to Sydney on tracking page it says in transit from sunshine coast to Sydney for last 2 weeks.

when i called the depot they still can't locate where the parcel is, even sender also trying to track the parcel but no hope and no one able to answer when we gonna get it.

Not sure if its management problem or drivers, we have one driver for Sydney CBD who always deliver from fastway but didn't even see him around for last few weeks.

Its total harassment for general people, i wonder if someone law expert there to sue this co. for everyone's loss of time and money only that's the way left.

This co. should not be in business.

This company should be shut down! They are terrible. Would not recommend to anyone 0/10

Twice this week the driver has failed to pick up booked parcels and doesn't answer his mobile phone. This is not the first instance and seems to be a habit. Extremely poor service.

I ordered something from ebay, despite there was someone staying at home all the day it ended up with a card left. I went online and requested a redelivery on another day and nothing happened on that day. Called customer service and they promised a redelivery and guess what they delivered it back to the sender!



Lucky I got full refund after contacting he sender with what happened. Then I ordered the same goods and unfortunately it was fastway again! No surprise, on the tracking page it says attempted delivery and again someone at home all the day, no door bell, not even a card left this time! Called customer service and requested redelivery and as expected nothing happened on the promised redelivery day!!! Called fastway again and they are hsikply elpless!!! In short, don't use this service!! and I will be waiting for this business to close down if they don't listen and make changes!

No card left. No contact. After 2 weeks no delivery

i have to contact them first and ask what wrong with my parcel.

They promised to redeliver the next day. How ever another 10 days passed i still havent got my parcel. I keep calling them everyday and they keep promising to deliver tomorrow !!!!

Tomorrow never come!!!!

I contacted the driver, they never pick up or return the call. I text him message, he ignored



No wonder why this company got 1 star for 67 reviewers

I am very frustrated and angry about the customer service i received from Fastway Courier. It was the worst customer service i've experienced, the call centre did nothing and kept on feeding me lies . The delivery car never came to my residence on the day of the delivery and didn't even bother to leave a calling card. I had to followup with Fastway through email and phonemail. My emails were never replied, and the customer service assistants were useless and plain liars. Finally, my parcel was delivered a week after the intended date, and the delivery man, Harish (Driver's plate CVG-05S) didn't even have the decency to leave the delivery truck to properly delivery my parcel to my doorstep, he just threw it to my door. That is an incredibly poor display of work attitude and customer service. I will never use the services of Fastway Courier, and will strongly no recommend anyone of thinking of using Fastway as their delivery service.