Fastway Couriers(Sydney)

Wine delivery sent to wrong address. Our wine was sent no to us at #1 but to #10, across the road, four doors up. Courier confused 1 Ocean as being #10. i shall inform the winery as well.

Never use this company 2 weeks to deliver from 1 side of the state to the other I can order out if the country and receive it faster

I give 0 as a score the worst I have ever encountered

DO NOT USE

Does this company seriously do this for a living?

Do not use this company if you are anywhere near Pyrmont/Darling Harbour or City!

They have 1 job to do that is deliver parcels, so why is this so hard for them?

Maybe it is because they franchised the run's or maybe they don't understand customer service. I wonder if it was a package for one of their family members would it also not be delivered. For the record I didn't choose this company it was chosen by my Ebay supplier.

First my package got returned to sender, they had the correct address and now another day at home and my package hasn't arrived, I am at the point where I am willing to drive 45mins to depot however they say it is not at the depot, it is in the drivers van.

So please tell me, if it is in his van why can't he drop it off.

Worst Company Ever and they will continue to be the worst until they hold someone accountable, they have just gotten away with bad service for so long that it is normal to them.

on the day the delivery was due they said they attempted delivery unsuccessfully - strange because I was there all day.
I called them and they said they did not have a delivery address, I asked how they could accept a parcel with no address let alone attempt to deliver it - magically they then had my address.
2 days later the parcel had still not been delivered. Call center staff were not able to to advise where it was. They refused to call the depot or courier and refused to provide me with contact details to do it myself.

I would never recommend this company

Still waiting for the parcel...

Was expecting a delivery from Harvey Norman online. When package had not shown up for a period of time I checked the tracking information provided to discover that there had been two "attempted deliveries" the previous week (no calling card had been left).

Frustrated, I called the customer service line where the lady I spoke to was very helpful, she reorganised delivery the following day and advised it would be delivered between 1-5pm. She also took down my phone number and advised the driver to call me if there were any problems.

This is where it gets atrocious, the delivery driver buzzed my intercom, he stated that he had two parcels for me, I told him what floor I was on and to come in through the main gate. He obviously didn't realise my intercom has a camera because I watched him simply turn around get back in his vehicle and drive away packages in hand. He was at my gate for no longer than 20 seconds.
It then showed up on the tracking as "The Courier Franchisee attempted delivery however was unable to deliver the parcel."
After half an hour on the phone they couldn't get in touch with the driver and it would appear I have wasted my time waiting around for this pathetic excuse for a company to fulfil the one and only thing thing they have to do..... deliver parcels.

Still no delivery and no guarantee of a delivery anytime soon. Definitely the worst courier company out there.

I will never use Harvey Norman online nor Fastway again