Metropolitan Air Conditioning

Charged $140 to come and provide a quote… They didn’t even look at the condenser to identify what the unit was or spend any time even investigating the issue. Was told it would cost $2,200 to “go over the unit with a fine tooth comb” and then whatever needed to be done would be charged at an additional cost.



I contacted SJK collective and was quoted $130 as a call-out which also included an hour of labour. They fixed a loose wire and saved me $2000.



I’m pretty sure this company just make money off $140 call outs where they don’t even look at your aircon.

Left a legitimate complaint. They responded that they will be in touch shortly. That was over a month ago and still nothing. Crazy they claim to be able to respond to an online query in 90 seconds, but can’t follow up on their promises with anything else. And it was Jim’s AC that rocked up on the day?? Where’s my money bruv

Had my split system serviced and the drain connection fixed. Joe and Brian did a great job thanks again guys.

Want to thank Andrew for his service today has been exceptional in describing and dealing with our aircon problems! Thanks Andrew

Quick response and explained everything perfectly!!

Paid for the call out, bloke was nice but didn’t really know what he was looking it. Wanted 3000 to repair an evap cooler and 7000 to replace. Whole unit is 2200 retail. They make money off the call out and I am sure some vulnerable people pat the crazy prices. Get a few quotes, replaced evap shouldn’t cost more than 3500k on a normal size house

Using Metropolitan Air has been the worst experience yet as a home owner, and wish I saw these other reviews before using as I have had the same experience! Our AC stoped working so we called them, and they charged $140 to come out and basically confirm you have an AC, then charge $2,800 to diagnose the issue and 'service' the unit. I regrettably said yes, so paid the money.



$2,800 and about 30 minutes later I get told it cant be repaired and you will need a new system because the compressor is beyond repair, which they quoted for $17,000. They then refuse to refund the service fee as they claim the service was performed (even though they never looked at the control board, cleaned the vent, looked at the ducting etc.). After plenty of arguing they agreed to refund half.



We have now got someone else to come out and give a 2nd opinion, who said the compressor was perfectly fine, and it only needed a small new part which cost $25 and a proper service. Full repair + service cost $370, was done in 2 hours and now we have a working air conditioner! The company we used in the end said they hear stories all the time of Metropolitan giving people false information, and often say "the compressor is broken" when it is not the problem. Horrible experience and will be writing a formal complaint.

Air Con unit no longer blowing out cold air. Called this company and was repaid for a call out fee of $141 to attend site, diagnose fault and quote on the repair. Tech arrived, glanced at the AC unit (nothing was touched) and tried to sell me a servicing product which cost a min of $1000 before he was able to determine the actual fault.



Apparently they can't touch the unit or diagnose the fault without doing a full service. Absolutely shocking. Lesson learned.

My air-conditioned broke down during Christmas, called and paid A $141.90 callout fee non returnable. I told them on the phone what the control panel was showing, and tried to advise the model number so the technician had an heads up of the problem. they didn't want to know, and advised the technician will get when he comes.

He came today 18.01.21, so 3 weeks after I rang up.

They haven't even looked at the possibility of what has gone wrong, and now sent a quote for $2900 just to diagnose what the problem could be.(Bronze service).

Another quote to diagnose and clean $3000 (Silver service). and yet another quote for a new system. $20540 thankyou very much.

Where has customer service gone these days. It appears this mob are just going around collecting their $141.90 and praying that someone out there is naïve enough to pay their rip off prices.

I wouldn't recommend this mob to my enemies never mind friend.

I apologise that the rating system doesn't go below 1 star.

My air con isn't working since mid December so I called Metropolitan and the receptionist was helpful, I paid the $141.9 non refundable call out fee, and waited for the technician to come quote me for the job later that week. The technician came by within the expected time, but he showed up without any tools which I thought was suss, only the iPad, he asked what the problem was, tried to turn the split system on, it didn't, which I had already explained, and without even checking or touching anything else, went ahead and said "look I'm going to do you a favour and give you our quote but I would recommend you going to another company, because I hate working for this one, they are the worst" and then proceeded to quote $1200 for a service or $7000 to change the whole system, and he left. So all that, and the aircon is still not fixed, and still don't know what's wrong with it. First of all, "a favor" would've been to not charge me $141.9 to do absolutely nothing, also, aren't technicians at least meant to diagnose what's wrong before they quote you? I get this must've been a rogue contractor, but it was definitely disappointing, a waste of time and I wouldn't recommend them.