Metropolitan Air Conditioning

Adnan and the guys from Metropolitan Air-conditioning were able to come inspect, service and replace our split system all in one day! From the initial phone call we made to the final result of having a cool house in this heat, the process was very smooth and the whole company was friendly and profesional. Thank you!

Appalled in the business philosophy of Metropolitan. Service Technician was nice and professional, in conduct and appearance. Their service charging model is what is appalling. They charged me $140 ‘booking fee’ and then $990 service fee. For this service fee covered 3 hours of time, no materials. The end of the service was told needed to spend another $2,800 to fix the problem. $1,400 to find a leak, $1400 to replace refringent. Their quote to replace the unit in its entirety was $8,000.

So, $1300 spent and the system is no different, still not working. Happy to pay for labour on work completed however, $433/hour is outrageous. Have contacted the company however, no response.

Think twice about engaging!

They charged me $141 call out fee just to look at the air conditioning. Then tell me it will cost $1200 per unit to service it. I could have taken photos of the unit and saved myself $141. They scam you by saying ‘we will need to assess the unit.’ The dude barely looked at it!

You have to prepay $141 for the tech to come out and diagnose, but all that is is for a tech to come out, take some photos and quote you for a 'service' and diagnosis, which in our case was $2800. The A\C didn't even work, so pointless servicing it.

I don't mind paying for someone to come and diagnose and then quote for the repair, that's what they said they were going to do. This is just a ripoff.

Paid $141 for a tech to come out to find out what’s wrong with our AC. He didn’t even touch the machine and said it’ll cost 1.2k to look into it or 5.5k to replace it. Biggest gee up. Had someone else come look and they found the problem in 5mins, for free, and quoted $250 to fix it. Looking at the other reviews, everyone has the same issue. Avoid like the plague.

I booked in on their website for quick REPAIR as I have 2 elderly dogs one with heart issues & it says you’ll get contacted in 3 minutes. Nothing. I booked in again 90 minutes later…Nothing! I called 90 minutes later, they say they’re busy. WELL…fix your booking system to reflect that. They say there’s a 2 week wait…are they not doing 24/7 as their website says?? False advertising!!

Jatender, Luke were absolutely fabulous when installing our new air conditioners, friendly, efficient and extremely knowledgeable about the product, thank you guys, you magmde things cety easy for us.

I paid $141 for a technician to attend my premises and diagnose why my 3x airconditioners were suddenly shutting off with red and green flashing continuous lights. Their technician quoted me $2.5k (!!!) to service all 3x units which he said would hopefully diagnose the problem. I mentioned I've already had 2x units serviced within the last month, but that didn't change the price at all.



I decided not to go through with this quote for obvious reasons and enlisted another company. Within less than 5 minutes of the new technician arriving onsite, he was able to diagnose the problem immediately, which was that my (idiot) housemate had stored multiple boxes and junk on top of and beside the outdoor unit which was preventing air flow to the unit (the outdoor unit is on a little balcony outside her bedroom that I don't have access to and wasn't aware she was doing this). Anyway, somehow the Metropolitan technician had missed this despite viewing the outdoor unit on the callout.



The solution was free: remove the junk from around the outdoor unit. Certainly not $2.5k. I'd like to know why one of their professional, licensed technicians wasn't able to tell me this. Their technician obviously didn't look at the outdoor unit at all, he was wandering around aimlessly with his stupid little iPad and clearly had no idea what he was doing. Didnt inspire much confidence.



I'm still waiting to hear back about being refunded the call out fee.

We are a family of 5 and our A/C was having issues on a Sunday so we phoned this company as there was no weekend surcharge. More fool us. We had to pay $141 immediately and the technician barely look at it and said he’ll email us a quote to get to looked at. We expected him to come with his tool box ready to fix/investigate the issue. It’s less than a week before Christmas and money is tight. I am appalled with this company. Disgusted if I’m honest. We’ll be phoning another company in the morning. How is this company in business??

We heard a noise during the night on our upstairs Kalvinator air con unit. Needed it running for our two kids ASAP being summer and thought the fan may have an issue, plus a service was due. I made a booking first thing at 6am. I was told they could get a tech out between 1-4pm and i would receive a 30 minute call before hand. I paid the $140 call out fee and made the booking. I went downhill from there. Heard absolutely nothing from them all day. I called at 3:30 and they advised the person who booked the job put no notes about the 30 min heads up. They advised the tech is on the job before ours and will get him to call when he was on the way. Called again at 4:45 and they advised there is a note for him to call but he's now on his way. Advised me 'sometimes jobs just take longer'. That's fine, but there was zero communication. Up until my call i had no idea what was happening. Tech gets here at 5:20 (for a 1-4pm booking), all he can tell me is Kalvinators are pretty average units and get about 5-7 years life, the noise will be dust and possible fan issues but they don't repair any Kalvinator units, only replace and service them. He opens up the front cover and advises theres a lot of dust and some surface mould appearing...if the noise keeps going they don't replace the fans so either replace the lot or carry out a full clean and flush of the unit. He checks a few areas of the house like swtich board and air con units. He then quotes me $8500 for a fujitsu replacement or $1800 for the service clean that may not be any sort of fix if the fan needs replacement. Then checked online and you can buy the fans for $150 and the motors for $400. We had a fujitsu split system fitted downstairs 2 yrs ago which is also bigger and also heats and cost $4000 fitted by another provider. Where do you get $8500 from for an air con? Harvey norman sell fujitsu air cons units, 7.1 the same size as ours for $2000 plus fitment. I said we won't go ahead for now now and he then told me what he would do it in regards to pulling the filters out and clean them and maybe blow out the fan. I pulled the filters out and blew them out with my own air compressor gun, took the direction fins off and cleaned them plus surrounding area plus cleaned the dust off the fan front. Since then the unit runs well. Extremely dissapointed. Due to the fact you pay your hard earned money for them to log a job, have no comunication, arrive over an hr past the latest ETA time then quote you for something is overpriced. Will go back to either Cold Flow or South East Air Conditioning.