Burns for Blinds

Burns For Blinds General manager- Mr Anil Ninan has said he proposed a necessary adjustment to ensure proper installation to the original item sold and paid for by the customer of a zip frame black out blind, but were then unable to do so as given the constraints of the pergola's existing structure.

This after the Burns for Blinds team had twice came out to measure and check, this after Burns For Blinds had recommended the more expensive blind, which was sold to the customer and paid in full by the customer.





The customer has stated that the only solution possible as you can't install the originally item sold, is a refund as they did not order the product that Burns For Blinds are now insisting on trying to install to make good,

Mr Anil Ninan- the Burns for Blinds General manager has also quoted

'Its a necessary adjustment to ensure proper installation given the constraints of the pergola, but never quoted this on the original sale and purchase, as the sales team quoted it will fit perfectly.



Under Australian Consumer Law (ACL), customers have the right to expect goods and services to be of "acceptable quality", meaning they are safe, durable, and free from defects, and fit for their intended purpose, allowing them to seek a repair, replacement, or refund if a product or service does not meet these standards; essentially, consumers have automatic "consumer guarantees" when purchasing goods and services in Australia.



The goods Burns For Blinds are now trying to install are not what was ordered by the customer, as quoted by Australian Consumers Law - " a refund if a product or service does not meet these standards;



Burns For Blinds You Are Not Above The Law.

Please Now Comply Respectful To Conclude Your Mistake To the Customer.

Burns For Blinds Are Now Not Returning The Customer's Calls And Standing By Their Decision of a new frame work to make good- The Customer would like any positive feedback on this from persons reading this.

We purchased three blinds from Burns For Blind in November 2024, as repeating customer as we try support local industry .

The two of the three blind were installed

The third blind a slim zip frame black out blind did not fit and but was check measured on two separate occasions at the property by Burns For Blinds and wrongly measured.

The issue was only picked up from Burns For Blinds installation team who quoted that the blind wouldn't fit at the bottom of the pergola with the fitting from the black out not being able to go past the secure pergola fitting at the bottom, leaving a gap with the current status of the all ready installed pergola.



Our conversation with emails and telephone call to Mr Anil Ninan - General manager for Burns For Blinds who has clearly stated that they will make it fit, and indicated a mock up heavy - thicker frame to house the slime frame inside the new frame, this has been going on over the past months with Mr Anil Ninan still insisting that they will make it fit to his new frame.



We refused the thought of the new proposal of the frame and stated that if the frame that was originally sold to us will not fit, and this on their sales rep Arthur Mitsioulis recommendations we would want a refund.



Mr Anil Ninan in both in telephone conversation with ourselves and on email stated NO refunds will be accepted and he would only pursuing in installing the new heavy frame to the pergola as he sees fit to do so, basically trying to put a square peg in a round hole.



Burns For Blinds nor Mr Anil Ninan General Manager are not returning any of our correspondence now, stating in his last email that his only solution is only to mock up the new frame.

We was never sold the new frame item on the original sales nor new agreed on with the new proposal, Mr Anil Ninan only now sees fit to act on this as the only remedy to the solution and problem.



Mr Anil Ninan and Burns For Blinds - Your have the goods, Your Have Our MONEY , and show no customer respect, your service has rapidly decline with customers service skills.



We will keep pursuing this as justice and highlight it to assist and protect other customers over mis-selling items in the future from yourself.

Mr Anil Ninan your company have got it wrong but will not admit to it - neither show any respect in trying to resolve this matter- an absolute disgrace to your man management and customer service skills.



We still await a respectful conversation from Burns For Blinds- as this is unfair practice by Burns For Blinds and Mr Anil Ninan who we do not trust to handle this matter any more.

A lot of time chasing from ourselves and a lot of money spent on goods not received with no end product.



Burns For Blinds

206 Magill Road

Norwood

Adelaide

South Australia

Firstly when they quoted the job they stated 8 weeks to install , 12 weeks later they installed 2 of 3 plantation shutters. The third one was one metre too big . So they re measure and we wait another 12 weeks to then find out that they have lost our order and cannot find the paperwork. So the blinds get measured yet again and finally after 6 months they finish the job.

Now as for their manager and poor communication we are offered no compensation or refund. We were offered a lousy voucher for another product but who would use such a company ever again. The manager had the audacity to say “ don’t you ever make mistakes “ well yes I did … using your company .

Don’t find out the hard way like I did and avoid this company

Roller blind installation was not completed because the blinds did not fit. Took over 12 months to get sorted after I contacted consumer business services, they were finally installed. However, they were not the original blinds, although B4B said they were!........now they are of inferior quality with poor finishing on the stitching. They blamed the original installer and not the original wrong measurements. I had to deal with an extremely rude Manager from the company during the long process. To be honest, they left me with an inferior product that cost way too much and took way too long to sort out. BAD EXPERIENCE... BAD COMPANY

Burns for Blinds purport the company to be a SA family owned business however, have no family values with the worst customer service I have ever experienced. Multiple delays, never turning up for organised measure and install and then rude and completely unprofessional customer service. When requesting a discount due to having so many issues and install not completed as requested, have had many aggressive phone calls and threats of legal action. DO NOT use Burns for Blinds if you want a superior product and exceptional customer service as they have neither!

It's easy not to look past Burns for Blinds, their adverts are plastered on TV, you'd be forgiven for considering them a recognized SA name.



Beyond the marketing and lovely sounding sales people, it's a completely dysfunctional, uncoordinated and broken organisation to say the least. From the time you sign that contract, the customer service is completely non existent - and that's not an understatement!



I moved into a new house with no window coverings, and asked for a quote on both blinds & plantation shutters depending on what I could fit within my budget. The nice sales person Daryl, convinced me that he could do a good deal on plantation shutters. My concern is how long it would take, but Daryl assured me it'll only be 10 weeks. I raised concern that I have nothing on my windows, which he suggested I could just get some cheap curtains from Spotlight in the meantime. I reconfirmed with him that it'll be 10 weeks, and he said yep, if I sign the contract & contact the office to pay the office today, he'll be able to get me in on the shipment in 10 weeks. So I reluctantly agreed. Once I signed the contract & paid deposit, I was told I'd hear from them to arrange the final check & measure.



Then the first radio silence began. The first few weeks ticked by until out of the blue I get a rushed phone call from a lady saying "we're coming on X date for the check & measure" which was another few more weeks away. She sounded very automated but I thought fair enough, it's a basic appointment to sort out. Then 10 minutes later, I get the same call, again, from the same lady, with the same automated response... but I don't think she realized she'd already spoken to me 10 minutes earlier. So I played dumb, as to not embarrass her and agreed again.



Those few weeks passed, and the day before my final check & measure appointment, SA went into a snap lockdown. I didn't hear anything from Burns for Blinds, no phone call or even an email update, so I assumed they must've still been coming. I waited around on the day, but 'obviously' nobody showed up.

Ok fair enough, a lockdown is out of their control. Surely they'll call me in the coming days to apologise & reschedule.



Nearly 2 weeks passed after the final check & measure appointment, until the same lady that originally called me twice to book it in, called with another automated sounding response "obviously we couldn't come, so we're coming on X date".. not even an apology or acknowledgment of the lockdown situation nor the lack of communication or not showing up. Just another lackluster 10 second phone call to say we're coming on this date.



Whatever, fair enough.

Finally the day arrives for the check & measure, and I get a call at 6am whilst I'm still in bed fast asleep.

It's the guys wanting to come earlier and confirm the time with me.

I message and say please don't call this early, which they apologise and confirm the time their coming.

That's done and dusted.



Given it's now been over 4 weeks, and the impact of the SA lockdown, I called Burns for Blinds again to follow up on the timeframe and whether the lockdown and delay to the check & measure has had any impact on the 10 weeks timeframe. I was assured probably only a week or two at most.



Weeks tick by, I hear nothing, until that 10 week timeframe has well and truly passed.

I call the office to follow up, which they explain there's been a few week delay due to Covid and it was now expected in late September.

Late September comes and goes, and I still hear nothing - so I call again. Once again, I'm told it's been delayed to 7th of October.

Still no contact or updates, and that day comes and goes, so I call again which I'm then told mid-late October.

That comes and goes without any contact, again I call I'm and I'm told it's arrived in the warehouse, and someone will call me any time now, likely in the coming days to arrange install.

Another week, I hear nothing - so again, I'm told sorry - it's actually n

Initialy not impressed with sales rep, used foul language when i told him i was not available at the time he had arranged to visit but gave me a good price. Fitted Mar 23 installer had problem as rep had got dimensions wrong, fitted rail & brackets, centre bracket not fitted correctly said he would report to his supervisor.No response, phoned Mar 26 spoke with Tess who said correct brackets would be ordered. Again no response phoned again Apr 14 spoke with Anna she told me brackets would be fitted May 4. I had a call from manager Anil apologising for delay & i managed to negotiate a discount on the price. Brackets arrived May 4 as arranged but did not have the vertical blinds with him. Phoned Anna who is trying to sort this mess out, asked her to have manager call me, no response so far. Terrible service do not deserve any star ratings, potential customers beware.Still not resolved.

I had burns for blinds come do a quote for me, this was the third company to do a quote so i could compare apples with apples.

Burns for blinds were 2k more expensive than the others, I asked why this was and the representative got very aggressive and rude, I had to ask him to leave twice!

do not trust this company.

We initially had just our front two rooms covered with combo roller blinds. We loved them so much that we recently filled the rest of our house with them, service was outstanding, prompt, and the blinds are great!!

Prompt reply to initial enquiry, came out to our house for free measure and quote with no fuss, and then a quick wait time for blinds to be custom made and fitted! They’re gorgeous and amazing quality!